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<?php
namespace App\Models;
use Illuminate\Database\Eloquent\Model;
class Incident extends Model
{
protected $guarded = [];
protected $table = "incident";
public function escalateTo($userID)
{
Escalations::create([
'fromUserID' => $this->assigned_to,
'toUserID' => $userID,
'byUserID' => \Auth::user()->id,
'incidentID' => $this->id,
]);
$this->update([
'assigned_to' => $userID,
'prev_assigned_to' => $this->assigned_to
]);
$user = User::find($userID);
$details = [
'title' => 'Important Matter',
'body' => 'An incident has been escalated to you'
];
\Mail::to($user->email)->send(new \App\Mail\Escalate($details));
}
}